Store Policy

Because You Deserve The Best

Noor The Label was founded with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look or contact us to learn more!

 

EXCHANGE POLICY

Items may be returned within 7 days of the original purchase for exchange

Drop us your information and reason for exchange, our customer service representative will get back to guide you through further process. Contact info our customer care:  +971 50 744 4469 for assistance

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Our delivery team will contact you for the returns or you can leave the product at our store.

 

Please Note

No refund or exchange for alteration or new order.

No refund or exchange for any items without its original tag or receipt.

No refund or exchange for the items out of original packaging.

No refund or exchange for the customized items.

No refund or exchange on customized items.

CANCELLATION POLICY

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

The items can’t be cancelled if the order.

 

REFUND POLICY

 

All items can be refunded within 7 days from the original date of purchase.

We will issue credit note for the items

Contact info our customer care:  +971 50 744 4469 for assistance

 

Please Note

No refund or exchange for alteration or new order.

No refund or exchange for any items without its original tag or receipt.

No refund or exchange for the items out of original packaging.

No refund or exchange for the customized items.

No refund or exchange on customized items.

DELIVERY POLICY​

All Standard orders will be delivered 2-3 workings days and 3-7 international days of purchase, kindly refer to delivery policy page.

 

Customized orders will be delivered within 10 - 15 days (UAE), or 15 - 20 days for international orders. Any further delay will be notified via email.

AED 50 per item for shipping charges for orders placed within UAE, AED 100 for international Shipping per item.

 

ALTERATION

 

Products may be returned for within 7 days for exchange and alteration. Please follow the steps below:​

  1. Contact customer care: +971 50 744 4469
  2. Put back the product in original box and in good condition.
  3. Delivery team will contact you for delivery or pick up the item at our store.
  4. Used products will not be exchanged. No exchange for customized design